General Enquiries: 0191 566 5450 - Self Referral: 0191 566 5454 spwsadmin@cntw.nhs.uk

Patient Experience Questionnaire (PEQ) Feedback

 

I have had the best experience in the service from start to finish. Every person I spoke to (admin and therapists) were very understanding and helpful. Therapist was absolutely brilliant, it was my first time having therapy and I was really nervous but she made me feel so comfortable. I always felt listened to and she seemed to understand everything I was saying even when I was struggling to understand it myself and wasn’t sure how to explain myself. The therapy I had with has been life changing and I am so thankful to her and the service. Thank you so much.

 

July 2021

Treatment

Received appointment quicker than expected. Therapist was really understanding and gave me time to talk which was really helpful. I did appreciate the clinician going “the extra mile” as she rang me the next day saying she had thought about our meeting later that day and come across additional information which could be useful to me.

 

July 2021

Triage

A huge thanks to the clinician. Her knowledge, compassion and passion for helping others have made an incredible difference to my mental health and steps I can take to keep improving it post-therapy. Thank you.

July 2021

Treatment

Great service. Therapist was lovely and it has been a good experience for me, it was helped by the therapist making me feel really at ease and she was very sympathetic.

July 2021

Triage

Perfect service from the start. Found the access to the service now a lot easier via the website and was more than pleased with the quick response to arrange an appointment. The therapist was excellent, very helpful, and supportive and listened to what I had to say.

July 2021

Triage

When I referred myself to this service, it was on the instructions of my GP and I didn’t see at that time that it was going to be of any benefit. How wrong was I! My practitioner, The therapist, was very easy to talk to, she listened without judgement and has been pivotal in my recovery, giving me the knowledge and techniques to help me to cope at a time when I thought I’d never be able to. I’d like to thank her so much for all of her help and guidance, it has been invaluable. I wouldn’t hesitate to recommend this service to anyone.

July 2021

Treatment

Therapist was very helpful, went into great detail of the options available followed up by the next process. Great service!

July 2021

Triage

I have had an amazing therapist. I have come on leaps and bounds in my personal and social life, thank you.

July 2021

Treatment

Sunderland Psychological Wellbeing Service Self Refer

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