General Enquiries: 0191 566 5450 - Self Referral: 0191 566 5454 spws@ntw.nhs.uk

Patient Experience Questionnaire (PEQ) Feedback

 

The help and treatment I received was what I was looking for right from the start. My therapist who was appointed to me couldn’t of been anymore helpful or professional all the way through. Can’t be more thankful!!

December 2020

Treatment

The triaging clinician was very professional and willing to listen throughout.

Very happy with the service provided.

December 2020

Triage

My experience was amazing. It has changed my life and I am at a place I never thought I would get to and very hopeful for my future all thanks to my therapist.

December 2020

Treatment

I was nervous about having the assessment, but it was very thorough and good. Triaging clinician was really nice and made me feel comfortable.

December 2020

Triage

Everything has been amazing. I am looking forward to starting treatment.

December 2020

Triage

A very helpful service; friendly, sympathetic, helpful staff throughout. Getting an  appointment was quick and my therapist always rang promptly at the appointed time. I feel like the service has helped me immensely and given me the techniques to keep working on things. Thank you very much. .

December 2020

Treatment

Therapist was easy to talk to and fully able to discuss what I needed.  Made to feel very comfortable

November 2020

Triage

I feel it’s been so positive. I felt validation about my feelings and was given strategies and coping mechanisms to work with each week. I hadn’t done any talking therapies before but I would absolutely recommend it to anyone struggling with their mental health. I feel I have the tools to manage my mood and stay well moving forward. Thank you for the help and support throughout.

December 2020

Treatment

Sunderland Psychological Wellbeing Service Self Refer

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